COVID-19 INQUIRIES
Our partners are operating as normal adhering to COVID health and safety protocols. We appreciate your continued patience and understanding that some delays may occur during processing times to ensure safety and wellbeing of their teams. Our partners’ priority remains to provide exceptional shopping experience to you while taking all necessary steps to ensure care and safety is provided at all times.
SHIPPING AND RETURNS
Shipping is available in all states within North America. Our partners on NUGALA STORE are responsible for their own shipping and returns. No product orders will be shipped or returned by NUGALA. We have included the relevant shipping and returns policy for each partner under each of their respective pages under BRANDS in the header section. Kindly refer to the BRANDS sections above or feel free to email us at tribe@nugala.com to provide this information to you.
CUSTOMER CARE
Your customer experience is very important to us. You can reach out to us on 828-528-1413 or via email at tribe@nugala.com and we’d be happy to answer any questions you have or connect you with the right team.
TAXES
As the recipient of the products, you will be fully responsible for any duties, levies or taxes incurred on your purchases. Unfortunately, we are not able to provide in advance of your purchase.